Our Nizhniy Novgorod-based E-commerce department services online resellers doing their business in the United States. Our clients are mostly companies that do drop-shipment services using major distribution centers – Tech Data Corp, Ingram Micro, D & H and others.

Our English-speaking staff accepts all phone calls, returns customers’ emails, manages other business processes (sales, quotes, returns) handling 95% of the inquiries without your participation and functioning as a virtual extension of your team. To facilitate the business, we are using:

• SupplyExpert web ecommerce platform – a software product developed by our partner – Strategy;
• VoIP telephony (every team member has a vonage US phone number that he/she can be reached at);
• Hi-speed broadband internet;

To best service you we offer 24-hour customer support or the business hours that most suit your customers (EST, PST etc).

Our experience in the field of ecommerce (more than 8 years on the market) allows us to help you maintain relations with distributors (run discount campaigns and receive special pricing on specific parts) and manufacturers (advertizing campaigns, special pricing etc).

Our E-commerce support centers on computer parts business, but we have experience and knowledgeable personnel to accommodate to your specialty – be it clothes or furniture.

Strategy brings over 6 years of e-commerce call center expertise to your business. Our professional and knowledgeable staff is focused on capturing orders, and satisfying your customers as a representative of your brand and products.

Using our integrated SupplyExpert platform, the Strategy E-Service Center uses the same tools and real-time information that your staff and customers have access to. Working as a virtual extension of your staff.

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